Cancellation and Refund Policy
Last updated: March 30, 2026
Cancellation
Delphi Cloud operates on a pay-as-you-go model with no upfront commitment, long-term contracts, or cancellation fees. You may cancel your account at any time by emailing info@delphicloud.ai or through the console.
Upon cancellation request:
- Your account enters a 30-day grace period for data export and bill settlement
- You can continue to access and export your data during the grace period
- All running resources continue to be billed until you de-provision them or the grace period ends
- After the grace period, all resources (VMs, volumes, snapshots, backups, images, networks) are permanently deleted and cannot be recovered
Refund Eligibility
| Scenario | Refund Available | Process |
|---|---|---|
| Billing error (system malfunction) | Full refund of incorrect amount | Report within 7 days of invoice |
| Duplicate payment | Full refund of duplicate | Automatic or on request |
| SLA breach (downtime) | Service credits (up to 30% of monthly bill) | Request within 30 days of incident |
| Unused prepaid credits on account closure | Refund minus outstanding bills | On request during grace period |
| Service unavailable for extended period (>24 hrs) | Prorated credit for affected period | On request with incident reference |
Non-Refundable Items
- Consumed compute, storage, and network usage (resources already provisioned and used)
- Partial month charges — billing is prorated to the second, so partial months are already accurately billed
- Promotional, gifted, or complimentary credits
- Usage during the grace period after cancellation request
- Payment gateway processing fees (deducted from refund amount)
- Amounts offset against outstanding balances in linked accounts
Refund Process
- Email info@delphicloud.ai with subject "Refund Request" including your account ID, bill/invoice ID, amount, and reason
- We will acknowledge your request within 2 business days
- Investigation and decision within 5 business days
- If approved, refund is processed via Razorpay to the original payment method within 5-7 business days
- You will receive a confirmation email with the refund reference number
Invoice Dispute Window
If you believe an invoice contains an error, you must notify us within 7 days of receipt. We will investigate and issue corrections or credits where warranted. Invoices not disputed within 7 days are considered accepted. This does not affect your right to request refunds for the eligible scenarios listed above.
Late or Missing Refunds
If you haven't received an approved refund within 10 business days:
- Check your bank account or card statement
- Contact your bank or card issuer — processing times vary by institution
- If the issue persists, email us at info@delphicloud.ai with the refund reference number
Contact for refund inquiries: info@delphicloud.ai | +91 9923662666
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